Privacy Notice
Last updated: January 30, 2026
The Glenesk Country Hotel and Spa (“The Glenesk”, “we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices, please contact us at reception@gleneskhotel.com.
This privacy notice applies to all information collected through our website https://www.gleneskhotel.com and any related services, sales, marketing, or events.
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you contact us, make enquiries, or interact with our services. You are responsible for ensuring that the personal information you provide is accurate and up to date.
Information automatically collected
We automatically collect certain technical information when you visit our website, including IP address, browser type, device information, operating system, language preferences, referring URLs, and usage data. This information is used to maintain website security, functionality, and for analytics and reporting purposes.
We also collect information through cookies and similar technologies. Further details are provided in our Cookies Notice.
HOW DO WE USE YOUR INFORMATION?
We use your information to:
• Provide and manage our services
• Respond to enquiries and bookings
• Maintain website security and performance
• Analyse usage trends and improve our website and services
• Comply with legal obligations
Where possible, information is used in aggregated or anonymised form.
AUTOMATED PROCESSING
We may use limited automated or AI-assisted tools to support website functionality, analytics, security, and spam prevention. These tools do not make automated decisions that produce legal or similarly significant effects on individuals.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may share personal information with trusted third-party service providers where necessary, including:
- Analytics services: Google Analytics
• Website hosting: names.co.uk
• Website management: WordPress.org
• Data backup and security services
• Booking and reservation services: Booking-Directly.com
When you proceed to make a booking, your personal data is processed by Booking-Directly.com in accordance with their own privacy notice.
We ensure appropriate safeguards are in place with all data processors.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate and improve our website. Non-essential cookies, including analytics cookies, are only used with your consent. You can manage or withdraw consent at any time via our cookie settings. Full details are available in our Cookies Notice.
DATA RETENTION
We retain personal information only for as long as necessary for the purposes outlined in this notice, unless a longer retention period is required by law (such as accounting, tax, or legal requirements).
DATA SECURITY
We implement appropriate technical and organisational security measures to protect personal data. However, no online system can be guaranteed to be completely secure.
CHILDREN’S INFORMATION
We do not knowingly collect personal information from individuals under 18 years of age.
YOUR PRIVACY RIGHTS
You have rights under applicable data protection laws, including the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also withdraw consent at any time where processing is based on consent.
COMPLAINTS
If you are located in the UK or EEA and believe we are processing your data unlawfully, you have the right to lodge a complaint with your local data protection authority.
UPDATES TO THIS NOTICE
We may update this privacy notice from time to time. Updates will be effective when posted on our website.
CONTACT US
If you have any questions about this notice or wish to exercise your rights, please contact us at reception@gleneskhotel.com.